Return and Refund Policy

Last updated: October 17, 2026

At KikaShop, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Period

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging, where applicable.

Some products may not be eligible for return for legal or hygiene reasons.

2. How to Request a Return

To request a return, please contact our customer support team at:

• Email: kikashop@outlook.com
• Phone: +33 4 91 65 28 91
• Postal Address: 7 Avenue Voltaire, Paris, France

Please include your order number, the item you wish to return, and the reason for your return.

Our team will provide you with the return instructions and any applicable return address details.

Please do not send items back before contacting us.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where required by applicable law, refunds will be issued within the legally prescribed timeframe.

Original shipping fees and return shipping costs may be non-refundable unless otherwise required by law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at kikashop@outlook.com as soon as possible.

Please include your order number, a description of the issue, and photographs of the item if available.

We will review your request and work with you to find an appropriate solution, such as a replacement or refund, in accordance with applicable law.

5. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been shipped, cancellation may no longer be possible. However, your statutory cancellation and withdrawal rights remain unaffected.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of items returned without tracking.

7. Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your payment provider.

If you have completed these steps and still have not received your refund, please contact us at kikashop@outlook.com.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

KikaShop
Email: kikashop@outlook.com
Phone: +33 4 91 65 28 91
Address: 7 Avenue Voltaire, Paris, France

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.