Shipping Policy

Last updated: October 17, 2026

At KikaShop, we strive to process and deliver your orders as efficiently as possible. Please read our Shipping Policy to understand how we handle order processing, shipping, and delivery.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability, order volume, and other circumstances.

You will receive an order confirmation once your purchase has been placed. If tracking information is available, it may be provided by email once your order has been shipped.

2. Shipping and Delivery Times

Our standard delivery timeframe is 8 to 12 business days.

Delivery times are estimates and may vary depending on your delivery address, carrier operations, public holidays, customs procedures, and other factors beyond our reasonable control.

Business days generally exclude Saturdays, Sundays, and public holidays.

Please note that delivery times may vary by destination. If a delay occurs, we will do our best to assist you.

3. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

If free shipping or promotional shipping rates are available, the applicable conditions will be indicated on our website or during checkout.

4. Order Tracking

If tracking is available for your shipment, we will provide the tracking details once your order has been dispatched.

Please allow some time for tracking information to become available in the carrier's system.

If you have questions about your shipment, please contact us and include your order number.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at kikashop@outlook.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Your statutory consumer rights remain unaffected.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will do our best to investigate the shipment and help resolve the issue.

Delivery estimates do not remove any rights you may have under applicable consumer protection laws, including rights relating to late delivery or non-delivery.

7. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or appears to be lost, please contact us at kikashop@outlook.com.

Please provide your order number and a description of the issue. Photographs may help us assess damaged or incorrect items.

We will review your request and work toward an appropriate resolution in accordance with applicable law.

8. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and the applicable rules.

Any responsibility for these charges will be determined by applicable law and the shipping arrangements disclosed at checkout.

9. Contact Information

If you have any questions about our Shipping Policy or the status of your order, please contact us:

KikaShop

Email: kikashop@outlook.com

Phone: +33 4 91 65 28 91

Postal Address: 7 Avenue Voltaire, Paris, France

We appreciate your business and thank you for shopping with KikaShop.