Terms of Sale

Last updated: October 17, 2026

1. Introduction

Welcome to KikaShop.

These Terms of Sale govern the purchase of products through our online store. By placing an order on our website, you agree to these terms.

Please read them carefully before completing your purchase.

2. Seller Information

Business Name: KikaShop

Email: kikashop@outlook.com

Phone: +33 4 91 65 28 91

Postal Address: 7 Avenue Voltaire, Paris, France

3. Products

We make every reasonable effort to display our products, descriptions, images, and prices accurately.

Product colors and appearances may vary slightly depending on your screen and device settings.

All products are subject to availability. If a product becomes unavailable after an order has been placed, we will inform the customer and arrange an appropriate solution, including a refund where applicable.

4. Prices and Payment

All prices are displayed on our website at the time of purchase.

Any applicable taxes, shipping fees, and additional charges will be communicated before the customer completes the order.

Payment must be completed using one of the payment methods available at checkout.

An order may be processed once payment has been successfully confirmed.

5. Order Confirmation

After placing an order, customers may receive an order confirmation by email.

Customers are responsible for providing accurate contact and delivery information.

If an order cannot be fulfilled, we will notify the customer and refund any payment received for the unfulfilled order, as applicable.

6. Shipping and Delivery

Our standard delivery timeframe is 8 to 12 business days.

Delivery estimates may vary depending on the destination, carrier operations, public holidays, customs procedures, and other circumstances.

Business days generally exclude Saturdays, Sundays, and public holidays.

If a delivery is delayed, customers may contact us for assistance. These estimated delivery times do not limit any statutory rights relating to delayed or non-delivery.

7. Right of Withdrawal

Where applicable, customers have a legal right to withdraw from their purchase within 14 days of receiving their goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, customers should contact us at kikashop@outlook.com before the withdrawal period expires.

Customers must follow the return instructions provided by our support team.

Nothing in these terms limits any mandatory consumer rights under applicable law.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where a refund is due, it will be processed using the original payment method unless otherwise agreed or required by law.

Any applicable statutory refund deadlines will be respected.

For assistance with a return or refund, please contact kikashop@outlook.com.

9. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact us at kikashop@outlook.com.

Please provide the order number and a description of the issue. Photographs may help us assess the situation.

We will review the request and provide an appropriate solution in accordance with applicable law, including any applicable legal guarantees.

10. Legal Guarantees

Products sold by KikaShop are subject to mandatory consumer protection rights and legal guarantees applicable to the transaction.

Nothing in these Terms of Sale excludes, restricts, or replaces rights that consumers are entitled to exercise under applicable law.

11. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If the order has already been shipped, statutory withdrawal rights may still apply.

12. Limitation of Liability

KikaShop shall not be liable for losses to the extent that such liability may lawfully be excluded or limited under applicable law.

Nothing in these terms limits liability or consumer rights where such limitations are prohibited by law.

13. Personal Data

Customer personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

Customers are encouraged to review our Privacy Policy to understand how their information is collected and used.

14. Governing Law

These Terms of Sale are governed by the applicable laws of France, without prejudice to mandatory consumer protection provisions that may apply in the customer's country of residence.

Any dispute will be handled by the competent courts in accordance with applicable law.

15. Contact Information

For questions about these Terms of Sale, orders, payments, shipping, returns, or refunds, please contact us:

KikaShop

Email: kikashop@outlook.com

Phone: +33 4 91 65 28 91

Postal Address: 7 Avenue Voltaire, Paris, France

Thank you for shopping with KikaShop.